Applications Engineering Manager, Outback Power

Posted: 2/15/2019

Job Description: Alpha Technologies, which provides world-class powering solutions, seeks an Applications Engineering Manager, for its team in Arlington, WA. This position will lead application engineering and technical support teams ensuring quality support of our internal and external customers. Additional responsibilities include employee training, technical document review, technical support escalation, customer and partner training and resources planning. Support customers and sales staff with renewable energy system designs, layout drawings, product quotations and application technical information. Act as the lead resource for complex engineering problem solving.

·Provides guidance, best practices, and support to application engineering teams
·Prioritizes and assigns projects such as application notes, system drawings, creation of training material, and lab work in conjunction with commercial team
·Travels domestically and worldwide as needed, assists sales with sales meetings, conducts product training, visits installation sites, and trouble shooting as required
·Manages and trains team to act as backup to technical support
·Monitors and submits material, either directly or via team, to the forums and knowledge base libraries
·Represents application engineering department in management meetings
·Recruits, hires, and mentors team members
·Works with sales, either directly or through team members, to respond to inquiries, product sales and technical materials, and provides drawings
·Oversees the technical support department
·Tracks metrics for customer support and provides guidance for continuous improvement
·Serves as focal point for global service/quality issues and leads the weekly service quality meeting. This requires coordination between operations, engineering, and commercial teams.
·Serves as the point of contact for global Alpha entities service and quality issues
·Ensures Service Centers globally are meeting metrics and providing quality service to customers while managing proactively warranty costs.
·Provides operational guidance to service depot for inventory, logistics and repair practices as required.

Skills Required: Requirements and Skills:

Education: Bachelor Degree or equivalent military training in field of: engineering
Experience: 4 - 6 years in field of: Solar electric and renewable energy system design with strong emphasis on customer interaction, electrical design or support experience, and a working knowledge of both grid-tied and off-grid renewable energy systems.
Supervisory Experience: 2 to 4 years

·Excellent record of attendance
·Ability to speak/read/write English
·Detail oriented with strong organizational skills
·Work well under pressure
·Current driver’s license and acceptable driving record
·Sufficient credit line for business expenses
·Available weekends and after hours when on call

Requirements and Skills cont:

·Strong communication, planning, and organization skills
·Strong technical skills to understand, analyze, and scope any reported or expected field issues
·Strong writing skill to create effective white papers, erratas, and other customer facing documents
·Ability to handle multiple tasks simultaneously and to set own priorities
·Flexibility to respond to a varying workload
·Professional and ethical in dealing with customers and vendors
·Ability to obtain a passport and to travel independently

PC Application Skills:

Basic level: Project, Adobe
Intermediate level: Word, Excel, PowerPoint, Outlook, Visio
Other: CAD, Intermediate level

Travel Requirements: Expected 10 to 25%

Desirable Qualifications:
·Applicable NABCEP

Position Location: Arlington, Washington

Salary: TBD - Depending on expericence

Company Website/Where to Apply:

Email Address Where to Submit Application: