Applications Engineering Manager, Outback Power

Posted: 2/15/2019

Job Description: Alpha Technologies, which provides world-class powering solutions, seeks an Applications Engineering Manager, for its team in Arlington, WA. This position will lead application engineering and technical support teams ensuring quality support of our internal and external customers. Additional responsibilities include employee training, technical document review, technical support escalation, customer and partner training and resources planning. Support customers and sales staff with renewable energy system designs, layout drawings, product quotations and application technical information. Act as the lead resource for complex engineering problem solving.

·Provides guidance, best practices, and support to application engineering teams
·Prioritizes and assigns projects such as application notes, system drawings, creation of training material, and lab work in conjunction with commercial team
·Travels domestically and worldwide as needed, assists sales with sales meetings, conducts product training, visits installation sites, and trouble shooting as required
·Manages and trains team to act as backup to technical support
·Monitors and submits material, either directly or via team, to the forums and knowledge base libraries
·Represents application engineering department in management meetings
·Recruits, hires, and mentors team members
·Works with sales, either directly or through team members, to respond to inquiries, product sales and technical materials, and provides drawings
·Oversees the technical support department
·Tracks metrics for customer support and provides guidance for continuous improvement
·Serves as focal point for global service/quality issues and leads the weekly service quality meeting. This requires coordination between operations, engineering, and commercial teams.
·Serves as the point of contact for global Alpha entities service and quality issues
·Ensures Service Centers globally are meeting metrics and providing quality service to customers while managing proactively warranty costs.
·Provides operational guidance to service depot for inventory, logistics and repair practices as required.

Skills Required: Requirements and Skills:

Education: Bachelor Degree or equivalent military training in field of: engineering
Experience: 4 - 6 years in field of: Solar electric and renewable energy system design with strong emphasis on customer interaction, electrical design or support experience, and a working knowledge of both grid-tied and off-grid renewable energy systems.
Supervisory Experience: 2 to 4 years

·Excellent record of attendance
·Ability to speak/read/write English
·Detail oriented with strong organizational skills
·Work well under pressure
·Current driver’s license and acceptable driving record
·Sufficient credit line for business expenses
·Available weekends and after hours when on call

Requirements and Skills cont:

·Strong communication, planning, and organization skills
·Strong technical skills to understand, analyze, and scope any reported or expected field issues
·Strong writing skill to create effective white papers, erratas, and other customer facing documents
·Ability to handle multiple tasks simultaneously and to set own priorities
·Flexibility to respond to a varying workload
·Professional and ethical in dealing with customers and vendors
·Ability to obtain a passport and to travel independently

PC Application Skills:

Basic level: Project, Adobe
Intermediate level: Word, Excel, PowerPoint, Outlook, Visio
Other: CAD, Intermediate level

Travel Requirements: Expected 10 to 25%

Desirable Qualifications:
·Applicable NABCEP

Position Location: Arlington, Washington

Salary: TBD - Depending on expericence

Company Website/Where to Apply:

Email Address Where to Submit Application:

Director of Sales and Business Development, Sun Light & Power

Posted: 1/24/2019

Job Description: For over 40 years, Sun Light & Power has delivered exceptional customer service by designing and building high quality solar thermal and solar power systems across California. Sun Light & Power’s team of employee-owners serve a wide range of commercial, nonprofit, municipal and residential clients. Sun Light & Power is one of the first companies in the state to become incorporated as a Benefit Corporation (known as a B Corp)

As the Director of Sales and Business Development, your primary objective is to lead your team in providing exceptional customer service while meeting the company’s annual sales targets.

Reporting to our Chief Operating Officer, the Director of Sales and Business Development coach’s team members to build effective inter-team relationships that enable them to respond quickly to emerging customer opportunities, and provide for seamless execution of the company's business processes that exceed customer expectations.

The right person for this role is someone who gains both personal and professional satisfaction from the work they do; develops and mentors strong sales team, loves coaching, and has deep experience in California’s solar energy industry. He/she feels that their work is making a contribution to customers’ lives, and that the company’s ‘number one competitive advantage’ according to E.O.S. (Entrepreneurial Operating System) ’is its people.’

Essential Duties and Responsibilities

Departmental Oversight: Oversees everything related to services and products sold by the company. This currently includes but is not limited to: Commercial and Residential PV, Commercial Solar Thermal, O&M (Operations & Maintenance), Service/”Customer Service, EV-Charging, and Battery Systems.

Building a Team: Hires, manages and coaches all Sales team members.

Sales Training: fosters culture of consultative selling to customer's decision-makers at all levels.

Interdepartmental Contact: Serves as the go-to person for all Sales-related challenges, both internally and externally.

Sales Pipeline Management: Continuously monitors Salesforce software lead status; works with Sales Executives and Salesforce Administrator to assure status is accurate (in order to produce good numbers).

Sales Leader: Actively participates in specific sales efforts and strategies

Weekly Team Meetings: Leads weekly Sales team meetings to ensure sales targets are met or exceeded; works with Marketing and Operations to assure team is on track for all sales targets.

Weekly Senior Manager Meetings: Provides weekly Sales team metrics to the senior management

Quarterly Performance Reviews: Holds quarterly check-ins with each team member to assure all team members are meeting or exceeding individual targets/goals.

Sets Annual Sales Targets: Works with COO to set the company’s annual sales revenue target. Works with each Sales Executive in order to set her/his individual sales targets.

Business Development:

Prospecting: Seeks out and targets new customers and new sales opportunities, initiates action plan to approach and secure new business for the Company.

Strategic Analysis: Routinely assesses of effectiveness of strategic planning for SLP sales; adjusts plans in response to current and projected market activity.

Negotiation: Actively seeks out and negotiates relationships that bring SLP needed lead generation, financing and development capabilities/opportunities.

Skills Required: 15 years’ experience selling and sales management 3 of which must be commercial solar

10+ years’ experience leading a sales team, ideally in a small-to-medium sized EPC (Engineering, Procurement and Construction) firm that required you to work cross-departmentally

Competency in Microsoft Office applications (especially PowerPoint, Excel) and

Possess the knowledge related to the terminology about the economics of renewable energy transactions

Outstanding communication skills: written, verbal, phone, and listening

A history of successful Solution selling expertise, and the ability to train our team members on this methodology

Bachelor’s degree preferred, however, we are open to extensive management experience in solar in lieu of a degree

Bonus: Experience designing/selling commercial scale Solar Thermal systems

Position Location: 1035 Folger Avenue, Berkeley CA 94710

Salary: Base + Bonus - DOE

Company Website/Where to Apply:

Account Manager, Civic Solar

Posted: 1/15/2019

Job Description: After extensive self-guided and manager-led solar training, your day-to-day will be spent contributing to the success of passionate solar installers as they work to design systems, procure equipment, and install solar PV systems on homes, commercial rooftops, and large-scale solar farms. To be successful in the Account Manager role, you should be a results-driven problem solver, self-motivated, organized, friendly, and an overall team player. Sales and/or solar experience serves as an advantage, but the desire to succeed in an inside sales environment is most important. We are looking for teammates who are curious, continuously striving for improvement, possess integrity, and want to make a positive impact.

Skills Required: -Bachelor's degree in Business Administration, Engineering, Natural Sciences, or equivalent.
-Strong computer application and web-based skills.
-Desire to become a domain expert in PV system design and/or prior PV experience.
-Ability to build meaningful customer relationships and close sales orders.
-Proven communication skills - verbal and written.
-Detail orientation with strong organizational skills.
-Willingness to learn new technical expertise, policy, and product knowledge and take on new challenges.

Position Location: Oakland

Salary: Commensurate with experience

Company Website/Where to Apply:

Sales Application Engineer, Pika Energy

Posted: 11/16/2018

Job Description: Support Pika’s installers with training, guidance and rapid response to issues
Travel to customer sites to help with complex installations and troubleshoot field issues
Lead technical training sessions in-person and online via webinar
Generate, document, and review electrical and 1-line diagrams
Serve as a technical expert to address customer inquiries and questions by phone and email
Document and deliver technical training to distributor and installer partners via in-person travel, webinars, and phone consultations
Bring back customer data from the field to identify opportunities for new features, new applications, and new products
Provide feedback on equipment and installation problems to improve instructions, designs, and reliability
Track regulatory developments and state incentive programs

Skills Required: Experience building relationships in a sales or customer service role
Experience meeting performance requirements by integrating electronic products into systems
Ability to teach details of how complex technical products work
Experience troubleshooting electro-mechanical products
Experience with wiring diagrams and the use of basic electrical test equipment like multimeters
Comfort working with customers in the field for extended periods, sometimes under extenuating circumstances

Position Location: West Coast / Hawaii

Salary: This position will be compensated competitively through salary, benefit package (including healthcare/401K/Life/Disability), and equity participation.Pika offers flexible hours and flexible paid time off

Company Website/Where to Apply:

Email Address Where to Submit Application:

Technical Support, SimpliPhi Power

Posted: 11/8/2018

Job Description: SimpliPhi’s Tech Support Specialist provides technical support to distributors and installers working with SimpliPhi’s Lithium Ferro Phosphate (LFP) batteries.
The role involves answering a variety of technical questions regarding battery operating parameters, appropriate Balance of System equipment, proper battery wiring, LFP battery chemistry, battery management system functionality and more. 

The SimpliPhi Power Technical Support position is the entry point to a company regarded as an industry leader. SimpliPhi’s company culture promotes employee career growth and job expansion. We are seeking an individual who can help drive the education of our growing market and is excited to keep learning in this rapidly evolving industry. 

If you are passionate about renewable energy, new energy-related technology and battery storage, apply today!

- Answer customers’ technical questions regarding company products, via phone and email
- Assist customers with battery system setup and Balance of System equipment settings
- Discuss system performance issues and concerns with customers
- Troubleshoot system issues, coordinating with Tier 2 Tech Support to resolve
- Collaborate with other equipment manufactures to solve integration issues and better understand potential future issues
- Track customers’ feedback regarding products and document issues
- Stay up-to-date with the company’s offered products and product features, as well as the latest Balance of System equipment
- Recommend to customers appropriate products based on the specific application, outlining products’ capabilities and limitations
- Recommend to customers appropriate battery system size and overall system design

Skills Required: Qualifications:
- Experience with solar photovoltaic system design and energy storage required
- Experience with technical support via phone and email
- Ability to stay cool under pressure
- Ability to independently make decisions and solve problems
- Direct or indirect customer service experience and/or experience talking on the phone with clients required
- Ability to remember and communicate detailed technical information clearly and accurately
- Excellent written and verbal communication skills required
- Experience with CRM or Helpdesk software
- Energy storage installation experience a plus
- Technical degree and/or 3 or more years of experience in the energy storage industry required

Position Location: Southern California / Remote

Salary: Depends on Experience

Company Website/Where to Apply:

Email Address Where to Submit Application: