Sales Application Engineer, Pika Energy

Posted: 11/16/2018

Job Description: Support Pika’s installers with training, guidance and rapid response to issues
Travel to customer sites to help with complex installations and troubleshoot field issues
Lead technical training sessions in-person and online via webinar
Generate, document, and review electrical and 1-line diagrams
Serve as a technical expert to address customer inquiries and questions by phone and email
Document and deliver technical training to distributor and installer partners via in-person travel, webinars, and phone consultations
Bring back customer data from the field to identify opportunities for new features, new applications, and new products
Provide feedback on equipment and installation problems to improve instructions, designs, and reliability
Track regulatory developments and state incentive programs

Skills Required: Experience building relationships in a sales or customer service role
Experience meeting performance requirements by integrating electronic products into systems
Ability to teach details of how complex technical products work
Experience troubleshooting electro-mechanical products
Experience with wiring diagrams and the use of basic electrical test equipment like multimeters
Comfort working with customers in the field for extended periods, sometimes under extenuating circumstances

Position Location: West Coast / Hawaii

Salary: This position will be compensated competitively through salary, benefit package (including healthcare/401K/Life/Disability), and equity participation.Pika offers flexible hours and flexible paid time off

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Email Address Where to Submit Application: