Authorization to Investigate

The California Solar & Storage Association’s complaint investigation is an open process. Any investigation will be with the full knowledge of all parties involved. A copy of the Complaint will be sent to the company you have named. The company will be given an opportunity to respond to you and to us. In the event the company involved in your complaint is not a member of the Association, we cannot compel any response from the company.  However, to the extent that we can respond to complaints in a way that is helpful or informative, we will endeavor to do so. Complaints outside of California should seek assistance from a local solar association, or state and local authorities. The Contractor State License Board is an excellent resource in investigating both licensed and unlicensed contractors in California.

Complaints may be investigated by the California Solar & Storage Association if a complete Authorization to Investigate is received by us. We will not investigate anonymous complaints.

On behalf of the Association and its membership, we wish to thank you in advance for your cooperation with our Ethics Conduct Investigation. To most effectively serve all parties involved in the allegation(s), and to assist in resolution, please provide the information requested on the form below. You may return the form by mail or by email addressed to: California Solar & Storage Association, 1107 9th St., Suite 820 Sacramento, CA 95814  or info@calssa.org (email is preferred).

Complainant Information
Name *
Name
Phone
Phone
Address
Address
Complaint
Information about the Company involved in your allegation(s).
Do you know if this company is currently a member of the California Solar & Storage Association?
Name (If Applicable)
Name (If Applicable)
http://
Phone (If known)
Phone (If known)
Please outline the specific nature of the allegation(s) in sufficient detail to fully understand and appreciate your situation. Include information about timing, contract length, financial arrangements, and any other information you feel will assist us in investigating your allegation(s).
What resolution alternatives have you and the company discussed to date?
I, declare the facts that I have stated herein to be true and the supporting documentation I am submitting to be authentic to the best of my knowledge. I hereby authorize the Ethics Committee of the California Solar & Storage Association to review my request and communicate this information to involved parties. I understand that:

(1) the Ethics Committee of the California Solar & Storage Association cannot guarantee any outcome, and is therefore held harmless of said outcome;
(2) the Ethics Committee of the California Solar & Storage Association is not a court of law and the Association, the Ethics Committee of the California Solar & Storage Association and their agents cannot act as my attorney.

I understand I will be contacted by a California Solar & Storage Association representative within two weeks after this completed Complaint Form is received by the Association. *