Consumer Protection Hotline
If you are a solar consumer and you believe you have been wronged, the California Solar & Storage Association may be able to help. Start by completing the “complaint investigation” form below.
The California Solar & Storage Association’s complaint investigation is an open process. Any investigation will be with the full knowledge of all parties involved. A copy of the Complaint will be sent to the company you have named. The company will be given an opportunity to respond to you and to us. In the event the company involved in your complaint is not a member of the Association, we cannot compel any response from the company. However, to the extent that we can respond to complaints in a way that is helpful or informative, we will endeavor to do so. Complaints outside of California should seek assistance from a local solar association, or state and local authorities. The Contractor State License Board is an excellent resource in investigating both licensed and unlicensed contractors in California.
Complaints may be investigated by the California Solar & Storage Association if a complete Authorization to Investigate is received by us. We will not investigate anonymous complaints.
On behalf of the Association and its membership, we wish to thank you in advance for your cooperation with our Ethics Conduct Investigation. To most effectively serve all parties involved in the allegation(s), and to assist in resolution, please provide the information requested on the form below. You may return the form by mail or by email addressed to: California Solar & Storage Association, 1107 9th St., Suite 820 Sacramento, CA 95814, or info@calssa.org (email is preferred).