Consumer protection is our highest priority. Our industry has very little if not the trust of our customers. The ethical and reasonable conduct of our member companies forms the very foundation our Association. For decades, we have worked to promote best practices among our members as well as worked closely with state agencies tasked with the oversight of home improvement contracts, such as adding solar panels to a home, to make sure consumers are informed and protected. We remain steadfast in our commitment to this work today. CALSSA offers a consumer hotline to mediate customer complaints efficiently and effectively. We encourage all consumers to avail themselves of this service. CALSSA also has a strict Member Code of Ethics and Consumer Protection Rules expected of every member in good standing.